Wholesale Faq's

DragonZone Australias Wholesale Faq's

Ordering?

Ordering via our store is simple. As a logged in wholesale customer you will see the pricing shown as a wholesale price to you. Add as many or as little products as you like to your cart.

At the checkout, you will need to ensure you have a correct shipping address, the store won't show rates properly if the address in invalid.

Shipping?

We ship all small orders via Australia Post with the options or either Parcel post or Express post. Rates are shown at the checkout as well. No matter where you are in Australia, everyone pays the same rates per KG to keep it fair for all customers. 

Larger orders, orders that calculate to more than 18kg within Australia, more than 2kg internationally, will not show rates. You will be presented with "Request a quote" whereas your order will be quoted for postage and you will need to pay this prior to delivery.

Payments?

At the checkout you will be presented with the options to pay via the Shopify Checkout which offers all card types, or you can opt for Paypal. Paypal, also offers Pay In 4, if this is something that will help with credit terms. All orders are to be paid for prior to shipping.

Net terms accounts are not available to new wholesale customers. This can be reviewed upon a history of ordering and payments. For information on this when you have a history, please contact us directly to discuss.

Products?

Not all products offered on DragonZone Australia are available to purchase at a wholesale price. Products that are available will be shown through the Wholesale navigation above. 

Weight Calculations?

Product weights are calculated by both Actual Weight and Dimensional Weight, which ever is greated is what is shown in the store. This is done doe to the carriers charging on which ever is greater. A figurine may only weigh 1.2kg, but when the outer box with its foam protection packaging is calculated, it can work out to 6kg.

Pricing?

Wholesale pricing is calculated based on landed cost of the products and the margin available to offer. There is no set percentage that is taken off of the products retail price to obtain the wholesale price, it is a product by product basis.

Discounts?

At this stage the pricing is as shown to registered and logged in wholesale customers. Discount may be considered on large volume orders, but will need to be discussed prior to any agreement. Please contact us directly to discuss if you feel you would be able to do large volume orders.